How to optimize app engagement? Here is one key method: offer targeted types of in-app guidance at the right moment, in the right way.
If your team is looking for quick and inexpensive ways to improve retention and loyalty (who isn’t?), make customer effort -- and how to reduce it -- a major focus.
New and inspirational ideas, articles and blogs.
Draw a shared picture of the full customer journey and shine light on the best inflection points to gain traction.
Review a step-by-step guide for the 5 things you need to do to always keep the customer at the center.