Why In-App NPS and Surveys are Key to Getting Actionable Feedback
Live by these in-app survey best practices, and watch your churn rates go down and your customer satisfaction go up.
An inside look into Simpo's engineering culture
Ultimately, it’s about building trustful relationships, empowering and giving individuals the space and time to juggle it all.
Don’t Depend on Engineering to Boost App User Retention
If you wait for engineers to improve this part of the user onboarding experience, it could be too late.
4 Ways In-App Guidance Can Streamline the Onboarding Process
If users don't feel welcome, they won't engage. They will jump ship faster and may never come back.
Help! I’m about to give up.
How can our Help Centers become an asset for our users rather than an annoying last resort dumpster fire?
How End User Segmentation Creates Better In-App Experiences
A SaaS company that is succeeding will have an ever-growing user community. Keeping all users engaged and committed is key to SaaS success.
App Engagement Tips for the Four Stages of the Customer Journey
How to optimize app engagement? Here is one key method: offer targeted types of in-app guidance at the right moment, in the right way.
It’s All About Effort - the Path to Customer Retention
If your team is looking for quick and inexpensive ways to improve retention and loyalty (who isn’t?), make customer effort -- and how to reduce it -- a major focus.