App Engagement Tips for the Four Stages of the Customer Journey

How to optimize app engagement? Here is one key method: offer targeted types of in-app guidance at the right moment, in the right way.

It’s All About Effort - the Path to Customer Retention

If your team is looking for quick and inexpensive ways to improve retention and loyalty (who isn’t?), make customer effort -- and how to reduce it -- a major focus.

Selling to best-fit customers in pursuit of the long-term

Heads up sales, retention takes the cake! You can still crush your number and find customers that stick around.

Stay Informed

New and inspirational ideas, articles and blogs.

Customer Success Leaders! What’s Under Your Tree this Year?

January 2021

2020 has been a tough year for all. Here's wishing you a happy, healthy holiday and hopefully some gifts under your tree to make life a little smoother in 2021.

Do Users Really Care About a Modern UI?

December 2020

When designing your product UI, keep users at the center of all your decisions and you won't go astray.

Retention Rules: Don’t Hold back Growth. Align Customer Success and Product Teams

December 2020

Product-led and customer-centric growth are two ways to improve retention. Learn how to use both and work together, with shared metrics.

Stay Informed

Customer Success Leaders! What’s Under Your Tree this Year?

Do Users Really Care About a Modern UI?

Retention Rules: Don’t Hold back Growth. Align Customer Success and Product Teams

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