A major multinational retailer uses Simpo to onboard users at scale.
• Ensuring that end users receive and engage with update and change announcements.
• Spending thousands of engineering hours on change management that could have gone to developing core features
• Creating a help documentation system that is organized and easily searchable
• Targeted Announcements to alert users to changes and updates
• Smart Walkthroughs step-by-step walkthroughs welcoming users and explaining new features
• Quick Help Search to make existing learning materials easily searchable from one place
• Articles to easily update, educate, and share information with users
Being able to deliver a great in-application experience is so important. Users no longer need to scour our support site or loose PDFs and emails to find what they need; everything is connected right inside of the app.
7,800 engineering hours saved annually, freeing up time to focus on core feature development.
5X faster to make changes to the process, a result of no longer being constrained by core-feature sprints
23% decrease in support tickets, resulting from users being able to help themselves.