ResearchSpace Users Adopt Smoothly, Get Answers, Always In-app

A next generation eLab notebook onboards biomedical researchers to a feature-rich environment.

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62%
ResearchSpace Users regularly interact with Simpo
93%
Positive feedback score on walkthroughs
65%
Completion on the Initial Onboarding Tour
“I love Simpo: the product, the people, and the company, and the way the product and people combine effectively to support customers.”
Rory Macneil
,
CEO and Co-Founder
Once upon a time

Challenges

Help documents were not easily accessible or searchable from inside the product.

A majority of RSpace users, though skilled in their craft, are not always SaaS tech-savvy.

RSpace needed help improving the entire user experience to make it more intuitive, while guiding and providing help on the relevant features for that purchased plan.

RSpace’s customers need to comply with GDPR regulations.

Along came Simpo

Solution

Walkthroughs improve onboarding with step-by-step visual instructions.

In-app help docs enabled RSpace to share relevant information and educate users with Simpo’s integration to third party, HelpDocs.

Quick Search intuitively allows users to find the right content all from within the product.

A trusted partner

That was just a wonderful experience, and really an example on how the Simpo team is willing to go above and beyond what’s expected. At that moment Simpo showed that it’s a true partner, and not just a software provider.

Rory Macneil
,
CEO and Co-Founder
Happily ever after

Results

62% of ResearchSpace users interact with Simpo regularly.

Initial Onboarding Tour is the most popular with 65% completion.

Walkthroughs received a 93% positive feedback score.

Help Articles received a 63% positive feedback score.

Surveys got a 32% response rate.

Our track record

Why you’ll love Simpo

Simpo is a game-changer. We use it to make onboarding fast, get higher adoption, and collect feedback without users ever leaving the app.
Tom Ronen, VP @ monday.com
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Before Simpo, users would come in, look around, and get confused. Now we can give them the guidance they need right in the app.
Jeff Gove, VP @ Neat
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What used to take us 3.5 hours to code and deploy each time now takes us a few minutes with Simpo. It changed the way we build and promote new features.
Product @ Walmart
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I love Simpo: the product, the people, and the company, and the way the product and people combine effectively to support customers.
Rory Macneil, CEO and Co-Founder
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