A next generation eLab notebook onboards biomedical researchers to a feature-rich environment.
“I love Simpo: the product, the people, and the company, and the way the product and people combine effectively to support customers.”
Help documents were not easily accessible or searchable from inside the product.
A majority of RSpace users, though skilled in their craft, are not always SaaS tech-savvy.
RSpace needed help improving the entire user experience to make it more intuitive, while guiding and providing help on the relevant features for that purchased plan.
RSpace’s customers need to comply with GDPR regulations.
Walkthroughs improve onboarding with step-by-step visual instructions.
In-app help docs enabled RSpace to share relevant information and educate users with Simpo’s integration to third party, HelpDocs.
Quick Search intuitively allows users to find the right content all from within the product.
That was just a wonderful experience, and really an example on how the Simpo team is willing to go above and beyond what’s expected. At that moment Simpo showed that it’s a true partner, and not just a software provider.
62% of ResearchSpace users interact with Simpo regularly.
Initial Onboarding Tour is the most popular with 65% completion.
Walkthroughs received a 93% positive feedback score.
Help Articles received a 63% positive feedback score.
Surveys got a 32% response rate.
Simpo is a game-changer. We use it to make onboarding fast, get higher adoption, and collect feedback without users ever leaving the app.
Before Simpo, users would come in, look around, and get confused. Now we can give them the guidance they need right in the app.
What used to take us 3.5 hours to code and deploy each time now takes us a few minutes with Simpo. It changed the way we build and promote new features.
I love Simpo: the product, the people, and the company, and the way the product and people combine effectively to support customers.