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  • Activation
    Get users to “Aha” faster to increase stickiness and retention
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    Help users discover and use the features that drive value for them
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    Let users help themselves without leaving the app or submitting tickets
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Use Cases
  • Activation
    Get users to “Aha” faster to increase stickiness and retention
  • Feature Adoption
    Help users discover and use the features that drive value for them
  • Self-Service Support
    Let users help themselves without leaving the app or submitting tickets
  • In-App Communication
    Let users know about changes and news without relying on email
  • Surveys & NPS
    Measure feedback and NPS when users are most responsive
Resources
  • Blog
    What’s new
  • Videos
    See the product in action
  • Webinars
    Sit back and enjoy
  • Case-studies
    Rich and relevant
  • eBooks
    Stay current
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Featured

Customer Success Truths Series - Ep. 1

Customer success has changed a lot over the past several years. Teams are under pressure to help users adopt faster and stay engaged over time. Work-loads spans many parts of the user journey and the success team is the ‘go-to’ when users are challenged, not converting, upselling or renewing.

Watch

Customer Journeys: Why is the Ride So Bumpy?

How can we improve our users SaaS journey? Find out how to be helpful at every stage from trial to renewal.

Watch

Neat's Product-Led Tech Stack

TechStack Deep Dive Featuring Jeff Gove, VP of Customer Success at Neat.

Watch
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