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  • Activation
    Get users to “Aha” faster to increase stickiness and retention
  • Feature Adoption
    Help users discover and use the features that drive value for them
  • Self-Service Support
    Let users help themselves without leaving the app or submitting tickets
  • In-App Communication
    Let users know about changes and news without relying on email
  • Surveys & NPS
    Measure feedback and NPS when users are most responsive
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Use Cases
  • Activation
    Get users to “Aha” faster to increase stickiness and retention
  • Feature Adoption
    Help users discover and use the features that drive value for them
  • Self-Service Support
    Let users help themselves without leaving the app or submitting tickets
  • In-App Communication
    Let users know about changes and news without relying on email
  • Surveys & NPS
    Measure feedback and NPS when users are most responsive
Resources
  • Blog
    What’s new
  • Videos
    See the product in action
  • Webinars
    Sit back and enjoy
  • Case-studies
    Rich and relevant
  • eBooks
    Stay current
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Featured

Customer Success Truths Series - Ep. 1

Customer success has changed a lot over the past several years. Teams are under pressure to help users adopt faster and stay engaged over time. Work-loads spans many parts of the user journey and the success team is the ‘go-to’ when users are challenged, not converting, upselling or renewing.

Watch

Customer Journeys: Why is the Ride So Bumpy?

How can we improve our users SaaS journey? Find out how to be helpful at every stage from trial to renewal.

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Neat's Product-Led Tech Stack

TechStack Deep Dive Featuring Jeff Gove, VP of Customer Success at Neat.

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Customer Case Studies

Case Study
Getting users to “Aha” in a product redesign

Being able to deliver a great in-application experience is so important. Users no longer need to scour our support site or loose PDFs and emails to find what they need; everything is connected right inside of the app.

View case study
Case Study
Helping users help themselves

When we were a small company, we could reach out to every user individually and walk them through monday.com. As we grew, that became impossible, but Simpo has scaled with us.

View case study
Case Study
Communicating with users in-app

Being able to deliver a great in-application experience is so important. Users no longer need to scour our support site or loose PDFs and emails to find what they need; everything is connected right inside of the app.

View case study

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  • Simpo Headquarters
  • 60 Francisco St.
    San Francisco, CA 94133
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  • 9 Ahad HaAm St.
    Tel Aviv, Israel, 6525101