Use targeted announcements to capture user attention and communicate new or unused features
A critical piece of driving feature adoption is making sure that messaging is relevant.
Our most successful customers use a combination of Segments and Targeted Announcements to deliver the most relevant features to the right users.
Use interactive step-by-step walkthroughs to guide users through how features work.
The average human attention span is now officially less than that of a gold fish. To make sure you keep users engaged, make sure walkthroughs are quick to get through.
Customer data shows that keeping walkthroughs to no more than 5 steps results in maximum engagement.
Send timed, targeted NPS, or open-ended / multiple choice surveys to your users when they are most likely to respond.
Product and CS teams both often get measured on NPS. That’s an important, standardized measure of customer satisfaction, and gives answers at scale.
However, we recommend going beyond and asking qualitative, open ended questions – at the right time.
Simpo Surveys let you do that (in addition to basic NPS)
Simpo is a game-changer. We use it to make onboarding fast, get higher adoption, and collect feedback without users ever leaving the app.
Before Simpo, users would come in, look around, and get confused. Now we can give them the guidance they need right in the app.
What used to take us 3.5 hours to code and deploy each time now takes us a few minutes with Simpo. It changed the way we build and promote new features.
I love Simpo: the product, the people, and the company, and the way the product and people combine effectively to support customers.